We’ve taken the liberty of posting answers to some oft-asked questions here, but if the answer you are seeking is not found here, please send an email to us at help@OriginalLoveNotes.com. No question is too big or small; we are here to help!
What credit cards do you accept?
All major credit cards are accepted and all processing and handling is conducted through Authorize.net.
Can I make a change to an order I just placed?
Our apologies, but once an order has been submitted we can’t make any changes to it online. Email us at sales@OriginalLoveNotes.com or send a message via the Contact Us page, and we will be pleased to help.
When will I receive my order?
Each order is packed and shipped by hand, please allow up to 2 days for processing.
ABOUT OUR PRODUCTS
Where are Original Love Notes™ products made?
All of our products are devised, designed, and made by hand (and with love) in Los Angeles, CA USA.
Are all of your products actually handmade?
Oh my goodness gracious, yes! Everything sold by Original Love Notes™ is actually crafted by the hands of real people, who are usually drinking lots of coffee and working in their pajama pants. We are committed to hiring within the local economy and using locally sourced products.
Is your paper recycled?
Our paper comes from our two favorite eco-conscious paper mills and is acid and lignin free.
Do you offer gift cards?
At this time, gift cards cannot be purchased or redeemed for our website, although we are working to add those capabilities.
Do you offer customized packaging?
Yes, we offer customized packaging for special occasions, events, and promotions with a minimum order of 100. Please email us at firstname.lastname@example.org for a detailed quote.
How are items shipped?
All items are shipped via USPS. The following prices reflect domestic US shipping:
USPS Standard First Class
$1.00 per item
USPS Priority Mail
(2-3 day estimate)
USPS Next Day
Can I ship internationally?
We are hurriedly working on the capabilities to do so, but currently are only able to ship to locations within the United States via the website. For shipments outside the US, please contact us to place your order.
Can I place an order outside of the US for shipping within the US?
Yes, you may place an order from anywhere in the world as long as you are shipping to destinations within the United States of America.
RETURNS + EXCHANGES
How do I return or exchange an item?
Please let us know as soon as possible if your item is not up to your expectations and we will do everything we can to make it right. However, we regrettably are unable to issue refunds due to processing restrictions.
We are more than happy to provide exchanges and/or store credit – just contact us to submit your return request.
RESALE & RETAIL OPTIONS
Which stores carry Original Love Notes™?
Original Love Notes™ products will be available soon at specialty retailers across the country. Please follow us on Facebook for updates to our retail outlet locations. In the meantime, you can always find your favorite Original Love Notes™ stuff available online anytime here at originallovenotes.com and Amazon.com.
Do you offer wholesale pricing?
Yes, we do offer wholesale pricing to retailers who meet our criteria for reselling Original Love Notes™ products. If you would like to apply for a wholesale account, please contact email@example.com.
How can I sell your products in my store?
It’s crazy easy: just send us a note about it. We are also usually pretty happy to stop by and say hello if you live in or around Los Angeles.